Standing Behind Every Tube We Ship
Every RIMION CT X-ray tube comes with a 12-month warranty, full-lifecycle after-sales support and 24/7 technical assistance for installation and calibration. Wherever your scanner is, our support team is one message away.
12-Month Warranty on Every Tube
Every RIMION CT tube, X-ray tube and tube insert comes with a 12-month warranty covering manufacturing defects. The warranty starts from the date of delivery to the customer and applies worldwide — regardless of destination country.
Our warranty reflects the same quality standard we apply in production: intelligent aging training, 100% factory testing and full raw material traceability on every unit.
✓ What Is Covered
- Manufacturing defects in materials and workmanship
- Vacuum seal failure under normal use
- Welding defects from manufacturing
- Bearing failure due to manufacturing causes
- Target material defects
✕ What Is Not Covered
- Damage from improper installation
- Physical impact, drops or mishandling
- Electrical overload or power supply faults
- Use outside specified operating conditions
- Unauthorized modification of the tube
How We Support You After the Sale
Three dedicated support channels — covering installation, calibration and long-term operation of every RIMION tube.
Installation & Calibration
Installation follows the same procedure as replacing the original OEM tube — no firmware updates or scanner reconfiguration required in most cases. Our team provides remote guidance throughout the process.
Contact Support →24/7 Technical Assistance
Direct access to our engineering team for troubleshooting, calibration questions and technical documentation — via WhatsApp, email and video call. Available around the clock for urgent issues.
Open WhatsApp →Documentation & Manuals
Technical specification sheets, installation guides and after-sales materials provided for every model — in English, Chinese, Arabic and other languages on request. See all certificates on our Certifications page.
View Certifications →Warranty Claim Process
Four clear steps from first contact to resolution — with a 24-hour response guarantee on all standard requests.
Report the Issue
Contact our after-sales team via WhatsApp or email with the model number, installation date, delivery date and a description of the failure.
Technical Review
Our engineering team reviews the reported failure against the tube's production record and operating conditions.
Decision & Approval
If the failure is confirmed as a manufacturing defect, RIMION approves a replacement tube or repair under the warranty terms.
Replacement & Follow-Up
A replacement tube is shipped under the same packaging and logistics standard as the original order.
Warranty & Support Questions
Common questions from hospitals, CT service companies and distributors.
What warranty does RIMION provide on CT tubes?
Every RIMION CT tube, X-ray tube and tube insert comes with a 12-month warranty covering manufacturing defects. The warranty starts from the date of delivery to the customer and applies worldwide, regardless of destination country.
What does the 12-month warranty cover?
The 12-month warranty covers manufacturing defects in materials and workmanship, including vacuum seal failure, welding defects, bearing failure due to manufacturing causes and target material defects.
What is NOT covered by the warranty?
The warranty does not cover damage from improper installation, physical impact, drops or mishandling, electrical overload, use outside specified operating conditions, unauthorized modification, or normal wear of consumable parts.
What happens if a tube fails within the warranty period?
Contact our after-sales team immediately with the model number, installation date and failure description. After technical review, if the failure is confirmed as a manufacturing defect, RIMION provides a replacement tube or repair under the terms of the 12-month warranty.
Do you provide technical support after installation?
Yes. RIMION provides full-lifecycle after-sales support and 24/7 technical assistance for installation and calibration questions. Support is provided remotely via WhatsApp, email and video call.
Do you provide installation guidance?
Yes. RIMION provides installation guidance and technical documentation for every tube model. Installation follows the same procedure as replacing the original OEM tube, with no firmware updates or scanner reconfiguration required in most cases.
What is the typical response time for after-sales requests?
RIMION's after-sales team responds within 24 hours for standard requests. For urgent technical issues, WhatsApp is typically answered within a few hours during business hours (GMT+8).
Do you provide spare parts after the warranty period?
Yes. RIMION supplies spare parts and full replacement tubes after the warranty period. Contact our team with your model number and quantity for a quotation.
Is after-sales support available worldwide?
Yes. RIMION provides after-sales support to all export markets worldwide — including South America, Asia, Eastern Europe, Central Asia, the Middle East and Africa — via remote channels.
How do I register a warranty claim?
Contact our after-sales team via WhatsApp at +86 131 2857 5663 or email at rm01@rmingxray.com. Provide the model number, installation date, delivery date and a description of the failure.
Explore More
Related pages for product specifications, certifications and export logistics.
Need After-Sales Support or a Warranty Claim?
Send us your model number, installation date and a description of the issue — our team will respond within 24 hours.